Principes essentiels vocabulaire iso 9000

Annex A of this International Standard is for information only. It includes concept diagrams that provide a graphical representation of the relationships between terms in specific fields relative to quality management systems.

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The ISO family of standards listed below has been developed to assist organizations, of all types and sizes, to implement and operate effective quality management systems.

The aim of this standard is improvement of the performance of the organization and satisfaction of customers and other interested parties.

Together they form a coherent set of quality management system standards facilitating mutual understanding in national and international trade. To lead and operate an organization successfully, it is necessary to direct and control it in a systematic and transparent manner. Success can result from implementing and maintaining a management system that is designed to continually improve performance while addressing the needs of all interested parties.

Managing an organization encompasses quality management amongst other management disciplines. Eight quality management principles have been identified that can be used by top management in order to lead the organization towards improved performance. Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

Leaders establish unity of purpose and direction of the organization. A desired result is achieved more efficiently when activities and related resources are managed as a process. Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.

En el apartado 2. El Anexo A incluye un conjunto de diagramas de. Los requisitos del cliente pueden estar especificados por el cliente. Los detalles sobre cualquier derecho de patente identificado durante. En cada momento es. Un SGC proporciona los medios para identificar las acciones para abordar las consecuencias previstas y.

Este proceso determina los factores que. Considera factores internos tales. Es importante. Las partes interesadas pertinentes son aquellas que generan riesgo significativo para la. Las organizaciones.

Las organizaciones atraen, consiguen y conservan el apoyo de las partes interesadas pertinentes de las. Entender las necesidades actuales y futuras de los. El reconocimiento, el empoderamiento y la mejora.

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Current Stage. Ref Project. ISO - Quality management systems -- Fundamentals and vocabulary. Buy Standard. Therefore it is important to note that this Redline version is not the official ISO standard and that the users must consult with the clean version of the standard, which is the official standard, for implementation purposes. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission.

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The main task of technical committees is to prepare International Standards. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. Any trade name used in this document is information given for the convenience of users and does not constitute an endorsement.

Annex A includes concept diagrams that provide a graphical representation of the relationships between terms in specific fields relative to quality management systems. The aim of this standard is improvement of the performance of the organization and satisfaction of customers and other interested parties. Together they form a coherent set of quality management system standards facilitating mutual understanding in national and international trade.

Success can result from implementing and maintaining a management system that is designed to continually improve performance while addressing the needs of all interested parties. Managing an organization encompasses quality management amongst other management disciplines. Eight quality management principles have been identified that can be used by top management in order to lead the organization towards improved performance.

These eight quality management principles form the basis for the quality management system standards within the ISO family. This International Standard provides the fundamental concepts, principles and vocabulary for quality management systems QMS and provides the foundation for other QMS standards.

This International Standard is intended to help the user to understand the fundamental concepts, principles and vocabulary of quality management, in order to be able to effectively and efficiently implement a QMS and realize value from other QMS standards. This International Standard proposes a well-defined QMS, based on a framework that integrates established fundamental concepts, principles, processes and resources related to quality, in order to help organizations realize their objectives.

It is applicable to all organizations, regardless of size, complexity or business model. This International Standard contains seven quality management principles supporting the fundamental concepts described in 2.

The terms and definitions are arranged in conceptual order, with an alphabetical index provided at the end of the document. Annex A includes a set of diagrams of the concept systems that form the concept ordering. The context in which an organization works today is characterized by accelerated change, globalization of markets and the emergence of knowledge as a principal resource.

Society has become better educated and more demanding, making interested parties increasingly more influential. By providing fundamental concepts and principles to be used in the development of a quality management system QMS , this International Standard provides a way of thinking about the organization more broadly. At any one time, finding the right balance in application is critical.

Customers require products with characteristics that satisfy their needs and expectations. These needs and expectations are expressed in product specifications and collectively referred to as customer requirements. Customer requirements may be specified contractually by the customer or may be determined by the organization itself.

In either case, the customer ultimately determines the acceptability of the product. Because customer needs and expectations are changing, and because of competitive pressures and technical advances, organizations are driven to improve continually their products and processes. The quality management system approach encourages organizations to analyse customer requirements, define the processes that contribute to the achievement of a product which is acceptable to the customer, and keep these processes under control.

A quality management system can provide the framework for continual improvement to increase the probability of enhancing customer satisfaction and the satisfaction of other interested parties. It provides confidence to the organization and its customers that it is able to provide products that consistently fulfil requirements.

The quality of products and services includes not only their intended function and performance, but also their perceived value and benefit to the customer. The QMS manages the interacting processes and resources required to provide value and realize results for relevant interested parties. The QMS enables top management to optimize the use of resources considering the long and short term consequences of their decision.

A QMS provides the means to identify actions to address intended and unintended consequences in providing products and services. It considers internal factors such as values, culture, knowledge and performance of the organization. It also considers external factors such as legal, technological, competitive, market, cultural, social and economic environments.

It is important to consider all relevant interested parties. The relevant interested parties are those that provide significant risk to organizational sustainability if their needs and expectations are not met.

Organizations define what results are necessary to deliver to those relevant interested parties to reduce that risk. Organizations attract, capture and retain the support of the relevant interested parties they depend upon for their success. Responsible acquisition, deployment, maintenance, enhancement and disposal of resources support the organization in achieving its objectives. The performance of the organization is dependent upon how people behave within the system in which they work.

It is the responsibility of top management to provide opportunities for people to develop these necessary competencies. This May Also Interest You. Water quality -- Lead -- Test method using liquid scintillation counting.

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