Service now import update set

Loading an update set created on a newer family release on an instance running an older family release requires additional testing to determine compatibility.

Updates from newer family releases may not produce the same functionality when moved to older family releases. In extreme cases, newer family release updates may cause outages or data loss on an older family release instance. Where possible, avoid moving updates from newer family releases to older family releases.

Similar constraints apply to moving updates between instances running different versions of ServiceNow Store apps. Create an update set for a specific version of an application. Specify which application tables to track in update sets. The Customer Update table contains one record per customized object, per update set. Repeat this procedure until all errors are resolved. You can select multiple errors at a time, when all errors are resolved, the Commit Update Set button is enabled.

Click Commit Update Set. As soon as the update set is committed, if you enter Flexera in the ServiceNow search box, and you see the following new items listed in the menu.

Select the Developer tab. The Developer tab opens. Under Flexera App Broker in the menu, click Properties. The Properties view opens. The System Property page opens. Go back to the All Properties view. The All Properties view opens. The answers of some of the update sets interview question has also been given in this article. At the bottom of this article you will find the video, which will demonstrate that what is update set in ServiceNow , how to create update set, merge update set, transfer or move update from one instance to another.

This article will provide you complete understanding of update set in ServiceNow with example. Update set is a set or group of customization in ServiceNow through which whatever development changes and customization has been done in one instance can move or transfer to another ServiceNow instance.

Actually, whatever customization we do in ServiceNow will get captured in the selected update set and then that update set is exported and import to another instance to move customization from one instance to another. Note: If do not have select the specific update set then it will get save into Default update set ServiceNow update set is one of most important functionality or mechanism.

For example, when we developed some functionality in ServiceNow developer instance, then through the update set we can move those changes to ServiceNow test instance for testing.

Once it passes the test then those update set will move to ServiceNow productions instance so that, that functionality would be available in the production instance. How to create the Update Set in ServiceNow and how to select the update set to start working on it or to capture the customization on the update set? If you want you can select the Parent update set through parent field it is not mandatory If you want you can fill the Release date it is not mandatory Fill Description you can give the summary of the requirement.

For example, let's say -" Adding one more status to incident form" Now if you want that whatever work you will do after the creating the update set will get capture in update set then click on "Submit and Make Current" otherwise if you want that later on you will use this created update set then, click on "Submit" button. If you clicked on "Submit and Make Current" button then your current update set will become the same update set you have created. You can check it too to check it click on gear icon displayed on right top side -- Click on Developer -- Check the Update Set Name.

Below are the steps to Select the required Update Set to Start working on it: Login as Administrator Click on Gear icon displayed on the top of right side Click on Developer option Select the required update set from Update Set drop down How the update set of one instance can move to another instance of ServiceNow? The update set those marked as complete can be moved from one instance to another. When the customization or the requirement assigned has been completed then we can move those customization to test instance for testing or move to production instance so that it would be available to end users.

Below are the steps to move update set from one instance to another: Here you are selecting the required update set and exporting it to XML login as Administrator The instance where you have created the update set Type Local update set on the left side filter navigator Click on Local Update Sets Open the Update set you want to move Navigate to Related Links available on the mid of the form Click on Export to XML link Save it to any location of your system.

Now as we have the XML of the required update set. So now we import this XML to instance where we want it to be. After Selecting click on Upload Button Now once it gets imported, it will be displayed in the list. Find the imported update set and click on Update set Name Click on Preview Update Set button available on the top Once the preview is completed, commit update set button get appears.

Click on Commit update set button and your update set will get moved to the instance and now the customization is also available in this instance. What is captured in Update Set and what is not captured in Update Set? The configuration changes we made in the system get captures in Update set.

Note: Properties that are tagged as Private are excluded from update sets. The transnational data such as incident, change, problem, knowledge, CI's etc data records, scheduled jobs, schedules, users, group, email etc are not get captured in update set. In progress state means that the work related to update set in not completed and it is not ready to move.

You can back out changes to existing records for any committed update set. Deleting an update set is a bad practice. To revert a customization, back out the update set rather than deleting it.

Warning: Update sets allow moving changes between instances that may be running different family release versions and different features. You can always load an update set created on an older family release on an instance running a newer family release.