Please wait while windows installs updates

If that doesn't work, use this shutdown process to make sure your Surface completely turns off. Press and hold down the power button until your Surface restarts and you see the Windows logo screen this takes about 20 seconds , then release the power button. If force the device to shut down does not work.

Try to force shutdown the device again and restart. After two consecutive failed attempts to start Windows, the Recovery menu will appear. Then select See advanced repair options. If that does not work, select See advanced repair options. This will remove recently installed apps, drivers, and updates that might be causing the problem.

If System Restore does not work, reset your device. This will remove apps and settings, but keeps the customers personal files. Was this reply helpful? Yes No. Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question.

Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. While we prepare for the move, we are unable to accept new postings. Or if you need technical support for your calculator visit: HP Calculators.

All forum topics Previous Topic Next Topic. New member. I do not quit for those who are polite and cooperative. Details required : characters remaining Cancel Submit 4 people found this reply helpful.

Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. It looks like many are having many different types of issues.

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Really glad to hear this Terrezza. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. Hi Terrezza. Here are steps to recover from failed Updates which cause Windows to fail to start or function.